RESERVATIONS:
When is the best time to reserve equipment for my party or event?
You should plan on reserving the necessary equipment as early as possible before your event date. Without a reservation, we cannot guarantee that the items you want will be in stock.
How do I make a reservation?
Please call our office or use our live chat feature on our website to make a reservation. A 30% non-refundable deposit is required for most reservations and can be paid by cash, check, or credit card. In addition, a copy of our rental agreement needs to be signed and faxed back to confirm the reservation.
How do I get a quote for my party or event?
For most events or parties, a general quote can be given over the phone or by email. For larger events, we may need to send a representative to meet in person to go over event needs and view the event space. Formal quotes are given by request.
What is your cancellation policy?
Reservations that are canceled or significantly altered less than 48 hours before the equipment is scheduled for delivery are subject to a cancellation fee equal to the full contract cost. Any tent that is canceled less than 48 hours before the scheduled delivery is subject to a cancellation fee equal to full rental fee for the tent.
All other cancellations are subject to a fee of 30% of the contract cost.
Counts may be reduced by up to 15% of the dollar amount of the contract cost without penalty a minimum of 48 hours before the event.
RICING AND PAYMENT:
How does pricing work?
Pricing is based on a full, single day rental. If you require a longer rental, please call us for more information.
When is final payment due?
Final payment is due by delivery. This can be paid by cash, check, or credit card. You may also prepay at anytime.
DELIVERY:
Do you delivery to my city/town?
We deliver to most towns within the greater Hamilton area. In order to find out if we deliver to your specific town, please give us a call.
What are your delivery fees?
Delivery fees are unique to each event and are based on: Location, Time of delivery and pick-up, special delivery instructions, and amount of items for delivery. Please call for delivery rates to your area. Our minimum delivery fee is $30 delivery, $30 pickup, totaling $60.
What time will you deliver my items?
For weekend events, delivery is normally done 1-3 days prior to the event. Exact times for delivery are not known until the Tuesday prior to your event and we will call you on that Tuesday or Wednesday to confirm your order and give you an estimated delivery time window. Sometimes trucks will get delayed at a location which might delay delivery times for orders later in the day. If this happens, we will try to keep you updated on the progress of the trucks and an estimated time of delivery. Most of the time we will have your items delivered within our original delivery time window.
What if I need a special time for delivery or pick-up?
We will try to accommodate your request for any special delivery or pick-up times with no extra cost, however in some cases extra labor or overtime is required and may increase delivery fees.
Do I have to be home for delivery?
We recommend that you or a representative be present at the time of delivery to ensure that your items get delivered to the correct location. If you cannot be home, we will deliver the items to a pre-designated location.
Do your personnel set up the equipment?
All tents will be properly set-up and secured by our personnel. Tables and chairs will be stacked underneath the tent or in a designated location at no extra cost.
PICK-UP:
Is there a fee for equipment pick-up?
No. Delivery fees cover both delivery and pick-up.
Should I do anything with the items before you pick them up?
Please have items stacked in the same manner in which they were delivered. Please do not attempt to take down the tent structure.
What happens if items are damaged or lost?
The customer is responsible for all items from time of delivery to time of pick-up. The customer will be charged replacement or repair costs for lost, stolen, or damaged equipment.
GENERAL QUESTIONS:
Can you install tents over decks, patios, or driveways?
Yes. Our frame tents can be installed over decks, patios, or driveways given the space needed. Sometimes this requires special staking or water barrel anchoring, so please let us know if you change the surface that your event will be located on.
Are your tents fire retardant?
Yes, a certificate can be obtained upon request.
Do you have insurance?
Yes, we are fully insured with workers compensation, general liability, and commercial auto.